If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Exceptional service
I found the cruise we wanted and it was soo easy to book through CK.We got a upgrade of cabin and although the flights and accommodation are still a bit away from booking Alarna mage sure she’d keep abreast of these and would get back to us with prices etc. We have been with Cruise Kings for the past 10 years and have always loved the way they look after you throughout your travels
Mr South / December 2024
Great help and knowledgeable about cruises.
Very helpful, knowledgeable, professional and friendly. Have booked cruises through them for many years, mostly with Jeannette Williams
Mrs Harrington / December 2024
Excellent service
Excellent service from initial booking right through to holiday, where all transfers, hotels etc were truly 'top notch'. All in all great personal customer service, especially from their staff member Lisa Dixon
