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Customer Service Expert - Cruise and Lapland
Customer Service Expert - Cruise and Lapland
Join one of the UK’s Cruise and Lapland Specialists
Award-winning CruiseKings, Scotland’s Cruise Centre and Santa Claus Trips are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide.
Following yet another record-breaking year and with exciting future aspiration, we are looking for talented Cruise/Lapland Customer Service Experts to support our expansion plans.
If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise/Lapland Customer Service, get in touch for a friendly, informal chat.
Location: Homeworking/Hybrid/Office Based Hours: Monday – Saturday 9 – 5.30pm. Full-time and Part-time. Salary: Competitive – based on experience
Experience, Qualities & Skills
Candidates must have experience working within the Travel and Cruise Industry
Passionate about delivering the very best customer experience.
Confident, friendly and articulate when speaking to clients.
Enjoy building rapport and forging long lasting relationships.
Possess genuine empathy and the desire to help people.
A ‘can do attitude’ always aiming to go the extra mile.
Excellent listening skills.
Ability to pro-actively resolve issues and find amicable solutions.
Good written English.
Experience in communicating via live chat, social media.
Enjoy working in a face paced, service-oriented environment.
Being well travelled with good knowledge and first-hand experience of worldwide destinations is highly desirable.
Responsibilities:
Supporting clients post-booking and pre-departure requirements.
Communicating effectively via omni-channels including; Live Chat, WhatsApp, Email and Voice.
Upgrading clients cruise, flights, hotels and tours.
Fulfilling amendments and cancellations.
Resolving client queries, finding solutions and escalating complaints.
Assisting internal departments on customer service and administrative queries.
Liaising with suppliers and tour operators on behalf of clients.