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Home / Careers Cruise Sales Manager

Cruise Sales Manager

Remote | Hybrid

Join one of the UK's leading Cruise Specialists

We have exciting opportunities for a Cruise Sales Manager to join our team.

Location – Remote/Hybrid
Remuneration – Competitive salary plus rewarding quarterly bonus
Hours – Monday to Sunday. Working hours are 37.5 hours per week.

To be a great sales manager you'll need to -

Be a great sales person. Be ready to lead by example.

Be a great sales coach. Finding ways to engage, inspire and communicate to bring out the best in people.

Be a great communicator. Approachable, confident and friendly, promoting open and honest feedback.

To be successful in this role you'll need to be highly motivated and supportive of our team to increase and maximise sales opportunities. Whilst ensuring the delivery of our Customer Service Excellence and our ‘One Team’ values.


Responsibilities 

  • Daily online lead monitoring, distribution and call flow management 
  • Continual monitoring of team enquiries, bookings and conversion 
  • Maximising sales potential, monitoring and coaching sales team 
  • Communicating sales aims, targets and achievements 
  • Support sales team with pre-post sales questions, queries and escalations 
  • Performance Management including feedback and 121s 
  • Analyse and ensure fundamental KPI's, compliance and best practice of your team are delivered.
  • Call listening and coaching/feedback sessions 
  • Building and promoting long-lasting relationships with colleagues and internal/external partners 
  • Encourage good communication flow between departments 
  • Training needs analysis

Key skills/qualities 

  • An approachable people person who can lead by example.
  • Be able to thrive in a fast-paced environment whilst under pressure. 
  • Have in depth knowledge of the products we sell, brand awareness, campaigns and promotions.
  • Confidence with technology including excel, word, Isell, Itour and other software systems. 
  • Possess excellent numeracy, written and verbal communication skills. 
  • Possess an empathetic, patient and cool approach to people management. 
  • Be highly motivated, confident and professional and enjoy encouraging people to succeed. 
  • The ability to learn and implement new and varied complex tasks effectively and quickly. 
  • Demonstrate your ability to identify issues, obstacles and opportunities and develop and implement effective solutions. 

Applications must be submitted by close of business on 30 April.

To apply to this position please send a copy of your CV to [email protected].

Apply Now