If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Katrina Dawson is great
Katrina Dawson was so helpful and patient. We kept changing our requirements but nothing was too much trouble for her. She made the whole process so easy and followed up with detailed email confirming our booking.
Cruise Kings put together a good package at a competitive price. Would definitely use again and recommend
Mrs Erswell / May 2024
Excellent Service!!!
Excellent service. I arranged a call back and got one at the specified time by Joanna who was polite, friendly and helpful. This is my first time booking a cruise and Joanna was a great help and took the time to explain everything both over the phone and via emails. We were really happy with the package and cannot wait to set sail!
Mr Peacock / May 2024
Great service
Laura was so helpful with our cruise and stay booking to Canada and when I had to change the date, due to personal circumstances, she managed to get our booking amended to two weeks later.
Many thanks Laura and you are an asset to Cruisekings!
